Frequently Asked Questions
Here you'll find answers to the most common questions about our products and orders.If something is unclear, feel free to contact us directly.
Where do the proceeds go?
All proceeds cover the foundation’s operational costs. By purchasing our merchandise, you underwrite essential operational costs: salaries for our core team, legal and accounting costs, logistics, warehousing, and marketing. This empowers our team to focus entirely on supporting Ukraine’s fight for freedom.
What if my payment didn’t go through?
If your payment failed, don’t worry. It’s probably caused by your bank blocking the transaction. You have two options:
1. Contact your bank and ask them to approve the payment.
2. Use another payment method via our main donation page
On that page, please:
Select Operations – Support the Team in the Project field
Mention what you were purchasing from the merch store in the Comment field
This helps us link your donation to your order. Thank you for your support!How much is shipping?
Shipping is included in the price.
How long does delivery take?
We hand over orders to the postal service every Tuesday. Delivery time depends on the destination and can be found on the official Ukrposhta website: ukrposhta.ua
Can I track my order?
Yes. Once your order is shipped, we will send you a tracking number by email. You can track it at track.ukrposhta.ua
Where is the merch produced?
All products are made in Ukraine. We work exclusively with local illustrators, designers, contractors, and brands. Every purchase supports both the foundation and the Ukrainian economy.
Can I return a product?
Unfortunately, no. Purchases are considered charitable contributions. All items are checked before shipping, so defects are highly unlikely.